FAQ

Why I have different amount of moonstones in Android and Web?
Due limitations of premium currency use by Google Play store terms there are different accounts for Android and Web versions currently. The amount of different moonstones can be seen in game under settings/Helmeni account view.

Development team is looking the options to combine different balances in the way which is not breaking rules of Google Play store.

How quickly messages, chat and reports are automatically deleted
Chat messages are cleared after 2 days, normal messages and battle reports after 14 days.

If messages or reports are starred (a small star in right side of the messages) removal does not happen and items remain as long time as starring is active.

What if I get problems with messages, like not seeing all messages
Some players has reported that all messages are not shown correctly sometimes in games messages/chat. In case that it happens, there is possibility to recover from such problem.

In settings there is option "Clear local cache" which forces to update all messages from server and typically fixes the problem situations.

How I delete my Helmeni account
In browser game you can delete your account in address: Helmeni account page.

After deletion the original village remains to game and is either deleted or converted to NPC. If player decides to start playing the game again he/she starts from beginning in new village.

How I destroy my village in Android
Currently it is not possible to remove village by own actions but in plans in future there is possibility to select "quit my game" also manually. Villages are automatically removed after inactivity period, which length is depending of village population size. Inactivity period starts when last time played the game.

Cleanups are triggered, when next conditions are met:


 * After 7 days inactivity and population max in village is 2


 * After 21 days inactivity and population is 50 or less


 * More than 60 days: All village sizes. Exception: If player has bought moonstones the village remain to the game until 180 days inactivity period happens